Jen Atkins is a System Administrator for one of the UMS institutions. She is charged with maintaining courses, including fulfilling instructor requests for courses that are not automatically created using the institution’s student information system (SIS) to populate course and user data. Ms. Atkins also fulfills many requests for data, including detailed statistics about system and tool usage and user behavior within the environment. She also regularly modifies, combines and deletes user roles and user permissions.

How can your solution be leveraged effectively and efficiently to support Jen in fulfilling her responsibilities to manage and maintain the learning environment, including incorporation of user data that is not brought in through an SIS integration (non-matriculated students, for example), generation of usage statistics, maintenance of user roles and permissions, as well as management of the course creation, curation, and archiving process? Is your solution able to provide Jen’s staff the ability to support her in her work? Is the level of access capable of being restricted to varying degrees depending on the authorization level of a given staff member?